Client: Shell and Texaco.
Branding Strategy

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In 1998 major oil companies like Shell and Texaco learned that customers viewed their carwash business as "scary little tunnels" that did not produce a clean, dry and damage free wash.

To counter the public’s apprehension of gas station carwash facilities, we designed  branded car wash programs for both brands.

Operational Strategy
Product and Pricing Strategy
Standards / Training Strategy
Marketing Strategy
Market Results

Customers confirmed brand was visually appealing

Re-branded carwash sites produced average 30% more revenue

Off-site promotions produced average 27% response rates

Customer satisfaction increased by 40% because of satisfaction guarantee